Refund & Returns

1. Our Commitment

At NANGOCHEE, we strive to ensure that every order meets our rigorous quality standards. We understand that issues can occasionally occur during transit or fulfillment, and we are committed to resolving them with fairness and speed.

2. Eligibility for Returns

To qualify for a refund or reshipment, claims must be initiated within 48 hours of confirmed delivery. We accept requests under the following conditions:

3. The Resolution Process

We believe in simple, efficient resolutions. If your order qualifies, we will offer one of the following:

• Store Credit: Immediate credit applied to your NANGOCHEE account.
• Reshipment: A priority replacement dispatched at no additional cost to you.
• Partial Refund: If a resolution involves only a subset of your order.

4. Final Sale Items

For safety and hygiene compliance, specific categories—including opened disposables and used botanical products—are considered final sale. We are unable to accept returns on products that have been unsealed or utilized unless they arrived in a demonstrably defective state.

5. Initiating a Claim

To ensure a swift resolution, please provide the following details when you contact our support team:

• Your Order Number.
• High-resolution photographic evidence of the issue (for damages/incorrect items).
• A brief description of the discrepancy.